We collaborate with internationally renowned courier companies such as DHL, FedEx, and UPS to provide you with fast and efficient shipping services. This type of shipping method typically completes the dispatch within 3 to 10 working days, which is highly suitable for customers with high requirements for timeliness.
- Order Processing Time: After receiving your order and confirming the payment, we will complete the order processing and dispatch the goods within 1 to 3 working days. During promotional activities or peak order periods, the processing time may be extended to 5 working days, and we will inform you in a timely manner.
- Shipping Time: The actual shipping duration will vary depending on factors such as the destination, shipping method, and customs clearance. The specific duration can be referred to in the detailed introduction of each shipping method.
- Weight-based Billing: The freight is calculated based on the larger value between the actual weight of the goods and the volumetric weight (volumetric weight = length × width × height ÷ 5000, with the units being centimeters and grams).
- Other Situations: For Albania, Greece, Germany, Italy, the United States, the United Kingdom, France, Spain, the Netherlands, and Turkey, a fixed freight or a freight charge calculated as a percentage will be applied.
After all orders are dispatched, we will provide you with a unique logistics tracking number and the inquiry address. You can check the logistics status through the official website of the courier company or the inquiry address we provide. Please note that there may be a certain delay in the update of logistics information. If there is no update for a long time or you have any questions, you are welcome to contact our customer service team at any time.
For some remote areas (such as islands, mountainous areas, etc.), additional surcharges may be imposed, and the specific fees shall be subject to the quotation of the logistics company. When placing an order, the system will automatically identify whether the delivery address is in a remote area and prompt you whether you need to pay the surcharge.
- It is strictly prohibited to deliver items prohibited by laws and regulations, such as flammable and explosive items, pharmaceuticals, counterfeit goods, etc.
- For special goods such as liquids and batteries, the shipping may be restricted. Before placing an order, please check the instructions on the product details page or consult our customer service.
In case of force majeure factors such as natural disasters, wars, and strikes, which lead to delayed delivery or loss of packages, we will not be liable. However, we will actively assist you in communicating with the logistics company to solve the problem. The additional fees (such as storage fees and custody fees) incurred due to force majeure shall be borne by the customer.
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