Privacy Policy


Effective Date: March 10, 2025

Welcome to Team Albania Shop (“our shop”), with the website address https://teamalbania.shop/. This privacy policy aims to elaborate in detail how we collect, use, store, disclose, and protect your personal information during your use of our website and services. Please read this privacy policy carefully to understand how we handle your personal information. If you have any questions or suggestions regarding this privacy policy, please feel free to contact us at info@teamalbania.shop.

Part I: Information Collection and Use

1. Collection of Transaction-related Information


When you make a purchase in our shop, to complete the transaction process, we will collect the personal information you voluntarily provide. Such information includes but is not limited to your name, shipping address, email address, phone number, and payment information (such as details related to credit cards or other payment methods). The purpose of our collection of this information is solely to facilitate the transaction, including order processing, product delivery, payment verification, customer service, and handling of returns or exchanges, among other related matters.

2. Automatically Collected Information


When you browse our shop’s website, our server will automatically collect some information related to your device and browsing behavior. This includes the Internet Protocol (IP) address of your computer or mobile device, browser type, operating system information, access time, browsing history records, and your click behavior on our website, etc. This information helps us analyze the usage of the website, improve website performance and user experience, and provide you with more personalized services. For example, we can recommend products that you may be interested in based on your browsing history.

3. Collection of Google reCAPTCHA Information


To prevent automated programs from abusing our website services and to protect your safety and ours, we use the Google reCAPTCHA service. During specific interactions between you and our website (such as when submitting forms), Google reCAPTCHA may collect some information, such as your IP address, device information, and your interaction behavior with the verification code. Google will process this information in accordance with its privacy policy, mainly to verify whether you are a human user to ensure the normal operation and security of the website. We have no control over how Google uses and processes this information, and we recommend that you refer to Google’s privacy policy for detailed information.

4. Email Marketing (if applicable)


You will only receive email marketing content from JIEMA GROUP LIMITED, TEAMALBANIA SHOP, and our authorized partners if you have given explicit consent. These emails may involve the launch of new products in our shop, promotional activities, competition information, and other important updates. You can unsubscribe at any time by clicking the unsubscribe link in the email, or revoke your consent in the manner described in Section 2.

Part II: Consent

1. Obtaining Consent


  • Transaction-related Consent: When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or handle a return, you implicitly consent to our collection and use of your information for these specific transaction purposes.
  • Marketing-related Consent: For the collection of your personal information for secondary purposes such as marketing, we will directly seek your explicit consent before collecting it. This may be done through checkboxes, pop-up windows, or other clear and understandable means to ensure that you fully understand and voluntarily give your consent.

2. Revoking Consent and Requesting Data Deletion


  • Revoking Consent: You have the right to revoke your consent for specific matters such as email marketing at any time. You can click the unsubscribe link in the email or contact our privacy compliance officer at info@teamalbania.shop to inform us that you wish to revoke your consent. We will stop sending you relevant marketing emails within a reasonable time after receiving your request.
  • Requesting Data Deletion (Right to be Forgotten): If you wish to delete your personal data from our database, you can contact us at any time by sending an email to info@teamalbania.shop. After receiving your request, we will initiate the data deletion process. This process may take up to 21 days to complete, and the specific time depends on factors such as the complexity of the data and its storage location. In some cases, due to legal requirements or business needs, we may not be able to delete all data immediately, but we will anonymize or restrict its use to ensure that it is no longer used for other purposes.

Part III: Information Retention


We will only retain your personal data for a reasonable and proportionate period necessary to achieve the purposes of collection, while complying with applicable laws and business requirements. Different types of records and data have different retention periods, as follows:

  • Tax and Accounting Records: For the purposes of tax filing, financial audit, and accounting compliance, we generally retain transaction-related personal data (such as order information, payment records, etc.) for 7 years from the date of your last transaction. This is to meet the review requirements of tax authorities and other regulatory agencies.
  • Customer Service and Risk Management Records: To handle possible customer service issues, resolve disputes, and conduct risk management (such as preventing fraud), we may retain relevant information such as your communication records and customer service request history for 7 years from the date of the relevant event. However, if there are doubts, investigations, or disputes during this period, we will extend the retention period until the matter is fully resolved.
  • Other Data: For other types of personal data, such as non-transaction-related information you provide during registration or browsing, we will retain it for a reasonable period based on its purpose and necessity. Once the data is no longer used for the purpose for which it was originally collected and there is no legal requirement for us to continue retaining it, we will delete or anonymize it in accordance with established procedures.

Part IV: Information Disclosure

1. Disclosure Required by Law


We may disclose your personal information when required by law. This includes but is not limited to complying with court orders, government regulations, and legitimate investigation requests from law enforcement agencies. For example, if we receive a valid subpoena or legal process requiring the provision of specific user information, we will cooperate with the relevant agencies’ investigations within the scope permitted by law.

2. Disclosure Due to Violation of Service Terms


If we have reasonable grounds to believe that you have violated our service terms, including but not limited to fraudulent behavior, abuse of website services, infringement of intellectual property rights, etc., we may disclose your personal information to take appropriate measures, including but not limited to terminating your account, reporting to the relevant law enforcement agencies, or seeking legal remedies.

3. Disclosure in Business Transfers


If our shop is acquired, merged with other companies, undergoes asset sales, or other similar business transactions, your personal information may be transferred to the new owner or business successor as part of the transaction. In such cases, we will make reasonable efforts to ensure that the new owner or successor complies with data protection standards similar to this privacy policy and will notify you of the relevant situation before the information transfer.

Part V: Third-party Services

1. Use of Third-party Service Providers


To provide more comprehensive and high-quality services, we will use third-party service providers to assist us in completing certain business functions. These third-party service providers may include payment gateways, logistics and distribution companies, data analysis tools, marketing service providers, etc. Generally, these third-party service providers will only collect, use, and disclose your information within the scope necessary to perform the services they provide to us.

2. Third-party Privacy Policies


Certain third-party service providers, especially payment gateways and other payment transaction processors, have their own independent privacy policies for the information we need to provide for your purchase-related transactions. Since we have no control over the information processing behavior of these third parties, we strongly recommend that you carefully read the privacy policies of these third parties before using the relevant services to understand how they will collect, use, store, and protect your personal information. Please note that these third-party service providers may be located in different jurisdictions from you or us, and their facilities may also be in different regions. Therefore, if you choose to conduct a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction where the service provider or its facilities are located. For example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, the personal information used to complete the transaction may be disclosed in accordance with U.S. law (including the Patriot Act).

3. Third-party Website Links


When you click on certain links on our shop’s website, you may be directed to a third-party website. Once you leave our shop’s website or are redirected to a third-party website or application, you will no longer be bound by this privacy policy or the terms and conditions of our website. We are not responsible for the privacy practices of these third-party websites, and we recommend that you carefully read their privacy statements when visiting these third-party websites to understand how they handle your personal information.

4. Use of Google Analytics


Our shop uses Google Analytics to help us understand the traffic to the shop, user behavior, and the pages being viewed. Google Analytics will collect some data related to your visit, such as IP address, access time, and browsing pages. Google will process and analyze this data in accordance with its privacy policy, mainly to help us improve website performance and user experience. We have no control over how Google uses and processes this data, and we recommend that you refer to Google’s privacy policy for detailed information.

Part VI: Information Security


We attach great importance to the security of your personal information and have taken a series of reasonable preventive measures and followed industry best practices to ensure that your information will not be lost, misused, accessed, disclosed, changed, or destroyed improperly. The specific measures include:

  • Technical Security Measures:
    • Data Encryption: When you provide sensitive information, such as credit card information, it will be encrypted during transmission using Secure Sockets Layer (SSL) technology and stored using the AES – 256 encryption algorithm. This ensures the confidentiality of your data during transmission and storage and prevents it from being accessed and read by unauthorized third parties.
    • Access Control: We implement strict access control mechanisms to restrict access to your personal information to only authorized employees. When employees access your information, they need to go through an authentication and permission management system to ensure that their access behavior complies with our security policies and business needs.
    • Network Security Protection: We have taken a variety of network security protection measures, such as firewall settings, intrusion detection systems (IDS), and antivirus software, to prevent external attacks and malware from invading our system and protect your information from network threats.
  • Physical Security Measures: Our data centers and server facilities have taken strict physical security measures, including restricting access areas, installing monitoring equipment, and environmental control, etc., to ensure the physical security of servers and storage devices and prevent data from being stolen or damaged.
  • Personnel Security Measures: We provide information security training to our employees to improve their security awareness and data protection awareness, ensuring that employees understand and comply with our information security policies and procedures. At the same time, we have established an internal violation handling mechanism to seriously deal with employees who violate information security regulations.

Although no transmission method via the Internet or electronic storage is 100% secure, we comply with all PCI – DSS (Payment Card Industry Data Security Standard) requirements and implement other recognized industry standards to protect the security of your personal information to the greatest extent possible. If we discover any security vulnerabilities or data breaches, we will take timely measures to remedy the situation and notify you in accordance with applicable legal requirements.

Part VII: COOKIE Policy

1. List of COOKIES We Use


We use the following types of COOKIES to enhance your experience on our shop’s website:

  • cart: This is a unique token with a validity period of 2 weeks. It is used to store information about the contents of your shopping cart, allowing you to view and modify the shopping cart at any time while browsing the website and retain the state of the shopping cart when you visit next time.
  • _secure_session_id: This is a unique token that is only valid during the session. It is used to maintain your secure session on our website, ensuring the security of your login status and interactive operations.
  • shopfront_digest: This is a unique token with an indefinite validity period. If our shop has password protection set, this COOKIE is used to determine whether the current visitor has access rights to protect the access security of restricted content.
  • PREF: This is a COOKIE set by Google with a very short duration. It is used to track who visits the shop and from where, helping us analyze the traffic sources and user distribution of the website.

2. Use of Third-party COOKIES


In addition to the COOKIES we set ourselves, we may also use various third-party COOKIES to achieve specific functions, such as reporting service usage statistics, placing advertisements on and through the service, etc. The use of these third-party COOKIES is subject to the privacy policies of the third parties themselves. We have no control over how third parties use and process these COOKIES, and we recommend that you refer to the privacy policies of the relevant third parties for detailed information.

3. COOKIE Selection


You can choose whether to accept the COOKIES we use. Most browsers allow you to manage COOKIES through browser settings. You can choose to reject all COOKIES, accept only COOKIES from our website, or customize the settings according to your preferences. Please note that if you choose to reject certain COOKIES, it may affect some functions and experiences on our website. For example, the shopping cart function may not work properly, or you may not be able to enjoy personalized recommendation services. For more information about our broader COOKIE policy, please refer to the COOKIE policy page on our website.

Part VIII: Age of Consent


By using this website, you represent that you have reached at least the age of majority in the state or province where you reside, or you have reached the age of majority in the state or province where you reside and you have consented to our allowing any of your minor dependents to use this website. If you are a minor, please obtain the consent of your parents or legal guardians before using this website. We do not intentionally collect or store the personal information of minors under the age of 18, except as required by applicable law. If we find that we have inadvertently collected the personal information of a minor, we will take appropriate measures in accordance with the law, including deleting the relevant information.

Part IX: Changes to the Privacy Policy


We reserve the right to modify this privacy policy at any time. Any changes and clarifications will take effect immediately upon publication on our website. If we make significant changes to this policy, we will prominently notify you on the website that the policy has been updated so that you can understand what information we collect, how we use it, and under what circumstances (if any) we use and/or disclose it. Significant changes may include but are not limited to major adjustments to our data collection methods, usage purposes, disclosure policies, or security measures. If our shop is acquired or merged with other companies, your information may be transferred to the new owner so that we can continue to sell products to you. In such cases, we will handle the information transfer in accordance with the provisions of this privacy policy and notify you at an appropriate time.

Questions and Contact Information


If you want to access, correct, modify, or delete any personal information we hold about you, file a complaint, or simply want to learn more about our privacy policy and data processing practices, please contact our privacy compliance officer at info@teamalbania.shop. We will reply to and handle your questions within a reasonable time after receiving your request to ensure that your rights and interests are properly protected.

The above privacy policy constitutes the complete agreement between us regarding the handling of your personal information. If any provision of this privacy policy is found to be invalid or unenforceable, that provision will be severed from this policy without affecting the validity and enforceability of the other provisions. This privacy policy is governed by the laws of [applicable jurisdiction]. In case of any disputes, the two parties should resolve them through friendly consultation; if the consultation fails, either party may file a lawsuit with a competent court.
 

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