Logistics Tracking

After the goods are dispatched, you will receive a shipping notification email, which will include the logistics tracking link and the logistics tracking number. Open the tracking link and fill in the logistics tracking number, and then you can track the logistics status.

What payment methods can I use?

You can make payments using one of the following payment methods: VISA, MasterCard, JCB, American Express, Diners Club International, Discover.

Size Guides

We want you to be able to get the right size first time. So, just click on the size guide on the product page of the item you are interested in for details.

How do I return an item?

We offer a return service. For details, please refer to the return and refund policy.

Do you offer exchanges?

We no longer offer exchanges as we cannot promise stock availability.

Therefore we advise to return for a refund and in the meantime place a new order.

How do we refund you?

We will refund the money to your original payment method, and this process will be completed within 5 working days.

Will I receive the same product that I see in the picture?

Yes, you will receive a product that is exactly the same as the product image.

Will you restock items indicated as “out of stock?

Yes, we will replenish the out-of-stock products in a timely manner.

I've forgotten the password for my account. How can I retrieve it?

You can fill in your login email in the "Retrieve Password" section below when logging in, or click here: Retrieve Password. We will send you an email for resetting the password.

Other Questions

If you have any other questions, please contact our customer service or send an email to: info@teamalbania.shop.